Shipping Policy

Last Updated: May 2026

At Coutanique, we are committed to delivering your orders safely, quickly, and efficiently across the United Kingdom. Please review our shipping policy below for information regarding order processing, shipping times, and delivery procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

UK Shipping

We currently deliver across the United Kingdom.

Estimated Delivery Time

Standard UK Delivery: 3–7 Business Days

Delivery times may vary depending on your location, courier delays, weather conditions, or peak shopping periods.

Shipping Charges

Shipping costs are calculated during checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on selected orders.

Order Tracking

Once your order is dispatched, tracking information will be sent to your email address.

Please allow up to 24 hours for tracking updates to appear in the courier system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping details are provided, delivery delays or failed deliveries may occur. Coutanique is not responsible for packages lost due to incorrect address information submitted by the customer.

Delayed or Lost Packages

While we aim to ensure timely delivery, delays may occasionally occur due to courier issues, weather conditions, customs checks, or high order volumes.

If your order appears delayed or missing, please contact our support team and we will assist you as quickly as possible.

International Shipping

Currently, we primarily ship within the United Kingdom. International shipping availability may vary depending on location and shipping carrier availability.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Phone: +44 141 258 4043
Email: support@coutanique.com

Address:
45 Battock Rd, Brightons, Falkirk FK2 0TA, United Kingdom