Payment Policy

Last Updated: May 2026

At Coutanique, we are committed to providing secure, reliable, and convenient payment options for all customers shopping through our website.

Please review our payment policy carefully before placing an order.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

All payments are securely processed through trusted third-party payment gateways.

Currency

All prices displayed on our website are listed in British Pounds Sterling (GBP £).

If your bank account uses a different currency, your payment provider may apply currency conversion fees or exchange rates.

Payment Processing

  • Full payment is required at the time of purchase.
  • Orders will only be processed after successful payment authorization.
  • If a payment is declined or unsuccessful, the order will not be confirmed.

Customers are responsible for ensuring sufficient funds and accurate payment information during checkout.

Secure Transactions

Coutanique uses secure SSL encryption technology to protect customer payment and personal information.

We do not store or directly access your full payment card details. All transactions are handled securely by certified payment processors.

Fraud Prevention

To protect our customers and business from fraudulent activity, we reserve the right to:

  • Verify payment information
  • Request additional identification
  • Hold, review, or cancel suspicious orders

If suspicious activity is detected, we may contact you before processing the order.

Pricing & Taxes

All prices shown on our website are subject to change without notice.

Applicable shipping charges and taxes will be displayed during checkout before payment confirmation.

Order Confirmation

After successful payment, customers will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Billing details
  • Shipping information

If you do not receive a confirmation email, please contact our support team.

Refunds

Approved refunds will be returned to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider.

For more information, please review our Refund & Return Policy.

Failed Transactions

If your payment fails:

  • Please verify your card details
  • Ensure sufficient account balance
  • Contact your payment provider or bank if necessary

You may also try an alternative payment method.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Phone: +44 141 258 4043
Email: support@coutanique.com

Address:
45 Battock Rd, Brightons, Falkirk FK2 0TA, United Kingdom

Thank you for shopping with Coutanique.